Job Summary:

The RN performs triage duties under the direction of the provider which may include responding to triaged phone calls, directing care appropriately, and scheduling appointments. The RN performs clinical duties under the supervision the physician and/or mid-level provider. Duties may include obtaining and recording vital signs and medical histories, preparing patients for examination, performing procedures, drawing blood, and assisting with in office procedures when necessary.

Service and Quality Standards:

Service

Assigns high priority to patient comfort and satisfaction

Anticipates customer needs

Adheres to customer service standards

Treats coworkers and customers with dignity and respect

Demonstrates competent, caring, and compassionate behavior to customers and coworkers

People

Demonstrates great patient care service

Assures confidentiality of patient and employee information

Demonstrates high visible interactions with patients and coworkers

Is courteous and respectful

Promotes a harassment free environment

Inspires the trust of others

Acts in accordance with hospital policies, meets the requirements of the Code of Conduct, and identifies any conflicts of interest.

Quality

Is excellent in patient care and service

Demonstrates multidisciplinary cooperation

Assists in obtaining excellent satisfaction scores of feedback

Demonstrates safety consciousness and supports safety initiatives

Is involved with and supports performance improvement efforts

Seeks ways to improve systems and services

Shows commitment to improvement efforts

Meets mandatory educational requirements

Conducts self with integrity, promotes a culture of compliance, and complies with all laws, rules, regulations, and Anderson Healthcare policies and procedures.

Growth

Is a loyal ambassador

Demonstrates commitment to hospital mission and vision

Is active and involved

Supports Anderson Healthcare and Anderson Medical Group initiatives

Champions innovation and supports change

Is a positive role model

Fosters team work and cooperation

Finance

Is a good steward of hospital resources

Develops/uses efficient work methods

Is cost effective

Conserves organizational resource

Job Responsibilities:

1. Demonstrates critical thinking skills in order to triage patient care appropriately. Communicates with physician and/or mid-level to provide excellent care to patients in the office and by phone.
2. Implements and monitors patient care plans. Monitors, records and communicates patient condition as appropriate.
3. Assists with coordination of referrals, authorizations, and scheduling of specialist, testing, and DME orders.
4. Serves as primary coordinator of all disciplines for well-coordinated care.
5. Performs clinical duties including rooming patients, taking vital signs, recording medical histories, preparing patients for examinations, drawing blood and administering medications as directed by the provider.
6. Maintains accurate and complete medical records.
7. Demonstrates effective communication skills with patients, families and co-workers.
8. Conducts self with integrity, promotes a culture of compliance, and complies with all laws, rules, regulations, and Anderson Healthcare policies and procedure
9. Applies the scientific knowledge in health care to nursing practice, ensuring that nursing care is delivered based on patient’s age-specific needs and clinical needs.
10. Works in a constant state of alertness and safe manner.
11. Notes and carries out physician/provider orders.
12. Assist provider on procedures and exams as necessary.

Education Requirements and Other Requirements:

Education Level: Graduate of an RN program required. Must maintain an Illinois license as a Registered Nurse.

Technical Skills: Must be able to complete computer work and document activity in the patient EHR.

Experience Requirements: Experience in a medical setting. Prior experience as a RN is preferred.

Other Requirements: Excellent communication, customer service and interpersonal skills are necessary.

Working Conditions: Exposure Category I: Exposure Category I: Tasks that involve exposure to blood, body fluids, or tissues. All procedures or other job-related tasks that involve an inherent potential for mucous membrane or skin contact with blood, body fluids, or tissues, or a potential for spills or splashes of them, are Category I tasks. Use of personal protective equipment is required for every employee engaged in Category I tasks.