• TMSM COC
  • Network Administrator FT

    Posted: 10/25/2020

    Role:

    Responsible for performing network administrative duties including setting up new users, assisting users with network access and resolving connection problems.  Monitors network utilization and security systems.   Provides technical support to employees and members, answers questions and provides network training sessions as needed.  Performs diagnostic testing to determine source of problems and makes necessary repairs.   Maintains activity logs and makes recommendations for new network products.  Loads and verifies software, tracks and resolves equipment problems and completes licensing and inventory control functions.

     

    Major Duties and Responsibilities:

     

    20%

    Assumes responsibility for performing timely and effective user support services.  Assists users in accessing network resources.  Provides phone, email, and in-person support to employees and members.  Provides training for employees on installed and network software.     Installs and maintains network and user software.  Troubleshoots problems with hardware and software.  Maintains an activity log of problems, analyzes data, and makes recommendations for action.  Responsible for documenting procedures for deploying products in area of responsibility.

     

    20%

    Assumes responsibility for the effective performance of network administration duties.  Grants network rights to users, manages user network and e-mail accounts, adds and deletes user accounts.  Configures software for network installation and company-wide implementation.  Completes hardware and software licensing functions and inventory management duties.     Ensures company compliance with software licensing agreements.

     

    20%

    Assumes responsibility for the effective and efficient maintenance of computers and peripheral equipment.     Performs preventive maintenance on computer equipment.  Cleans tape and CD drives and changes printer cartridges.  Repairs or replaces dysfunctional computer parts.  Analyzes problems and provides technical assistance to solve them.  Corrects routine operating problems by entering alternative or corrected operating commands.  Contacts vendors and arranges for upgrades, updates, patches and replacements on software and hardware products.  Analyzes problems and provides technical assistance to solve them.  

     

    10%

    Responsible for installation, product upgrades and ongoing support for applications including the phone systems, voicemail, voice response system and web filtering products.

     

    10%

    Additional responsibilities include checking server and firewall logs, scrutinizing network traffic for credit union violations, evaluating inconsistent adherence to security policies, etc.  Analyzes and resolves security breaches and vulnerability issues in a timely and accurate fashion, and conducts user activity audits where required.

     

    10%

    Assumes responsibility for maintaining effective business relations with employees, members and outside vendors.     Maintains supportive relations with users to ensure that their needs are met.  Preserves professional relationships with outside vendors when requesting upgrades, replacement parts and assistance.

     

    10%

    Assumes responsibility for establishing and maintaining effective communication and coordination with Credit Union personnel and with management.  Maintains regular contact with all departments to obtain information and to correct errors in network operations.  Distributes materials on updated projects.  Assists area personnel with computer operations.     Trains and supports users.     Keeps user informed of the status of their requests.

     

     

    Performs other job related duties as assigned.

     

     

              

    Expectations:

     

    1.

    To assure prompt response to and recovery from systems and network related production interruptions, across multiple hardware platforms, networks and operating systems. Essential hardware must be put back into service within 1 hour.

     

    2.

    To anticipate system and network security/integrity risks and assure adequate safeguards.

     

    3.

    To keep systems licensed and software current; testing and updating software as new versions are released.

     

    4.

    To accomplish all assigned projects in an effective and professional manner, keeping management informed of all problematic areas.

     

    5.

    To provide friendly, professional and accurate service and support to all members and associates.

     

    6.

    To maintain and add to technical knowledge of network/computer systems for future development.

     

    7.

    To hire, direct and motivate a highly qualified staff sufficient to meet the daily operational needs of the department and to complete performance reviews within the prescribed time frame.

     

     

     

    Knowledge and Skills:

     

    Experience:

     

    5 – 10 years of relevant work experience

    Education:

    Bachelor’s degree in Computer Science, Information Technology, or other related field.

     

    Interpersonal Skills: 

    The ability to motivate or influence others is a material part of the job, requiring a significant level of diplomacy and trust. Obtaining cooperation (internally and/or externally) is an important part of the job.

     

    Other Skills:

    • Technical planning, project management, and supervisory experience
    • Demonstrated analytical and problem solving skills
    • Ability to work in a cohesive team environment
    • Ability to discuss technical issues effectively with other data processing professionals as well as non-technical users
    • Previous data processing experience including network PCs, data communications, mainframe and PC programming. Must be proficient in SQL and Crystal Reports

     

    Physical Demands:

     

    This position frequently requires you to talk, hear, use your fingers and lift up to 20 pounds. Occasionally, this position requires stooping, kneeling, crouching, standing, grasping and feeling objects. The worker is required to have close visual acuity to perform activities such as viewing details on a computer terminal. Must be able to routinely perform work on computer for an average of 6 – 8 hours per day.   Must be able to work extends hours whenever required or requested by management.  

     

             To apply: https:lnkd.in/gK-cYP9
     

    This Job Description is not a complete statement of all duties and responsibilities comprising this position.