• Account Services Manager

    Posted: 11/01/2020

    Collinsville, IL – Account Services Department. However, work location may change according to SCU staffing needs. 

    A Bachelor’s degree plus five years’ work experience in a financial institution or five years’ experience as a Collections Manager.
    Experience with automated collections systems and Microsoft® Office products.
    Working knowledge of federal bankruptcy laws as well as state and federal lending regulations.

    Experience with Akcelerant

    Notary Public license; if applicable.
    Financial Assistance Training within twelve (12) months of employment.

    Primary Functions:
    Provides leadership and strategic direction to the collection, loss mitigation, and servicing activities of the credit union related to the consumer, credit card, mortgage and commercial portfolio. Provides counsel and statistical analysis to the Chief Lending Officer and Chief Operating Officer regarding the trends in lending and delinquency The Account Services Manager is responsible for overseeing collection efforts by analyzing the credit quality of the portfolio, managing delinquent accounts, and implementing collections strategies. Collection efforts include; working with borrowers to make their payments, recovery efforts, and disposition of collateral. The Account Services Manager is responsible for directing and motivating the team to meet organizational goals and will also collaborate with key stakeholders to achieve organizational objectives.

    DUTIES AND RESPONSIBILITIES include the following.

    •    Directs and monitors the collection activity for the credit union to ensure that the credit union meets established delinquency goals and objectives, while at the same time trying to help the membership maximize its experience with the credit union.
    •    Maintains a systematic process for identifying delinquent accounts of borrowers and establishes methods and procedures for immediately responding to delinquent situations with collection activity.
    •    Develops, coordinates, and administers loss mitigation strategies to minimize credit losses in the consumer and residential portfolios.
    •    Supports the commercial lending and manages the liquidation of collateral.
    •    Implements reporting and monitoring of Key Performance Indicators.
    •    Stays current with all provisions of the Federal and State bankruptcy codes and regulations as well as repossession and collection laws.
    •    Performs analysis on the credit risk of the loan portfolio by reviewing delinquency trends, identifying credit risk, and projections.
    •    Monitors and communicates on the department’s performance against operational goals and objectives to senior management and the Board of Directors.
    •    Enhances the operations of the department through process improvements and automation to improve effectiveness and employee productivity.
    •    Recommends accounts for charge-off.
    •    Prepares monthly reports as needed for senior management, auditors, and regulators.
    •    Collaborates with Finance and Accounting to ensure adequate provisions for loan losses and appropriate Allowance for Loan and Lease Loss (ALLL) methodology.
    •    Directs activities of the unit to ensure effective management and maintenance of all assigned accounts; including compliance with all environmental and regulatory requirements.
    •    Ensures that appropriate technology is in place to support department operations.
    •    Manages third party business relationships in conjunction with SCU Vendor Management program.
    Duties, responsibilities, and activities may change at any time with or without notice.

    Supervises the employees in the Account Services Department. Is responsible for the overall direction, coordination, and evaluation of these units.

    Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include but are not limited to; recruitment and selection, training employees, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems, seeking Management’s assistance when necessary; attending Supervisory meetings as well as any ongoing training sessions and communicate new information to the staff.

    Provide direction to effectively coach and motivate employees. Provide direction and coordination of communication and teamwork with branches and departments to support the credit union’s goals.

    Work Schedule:
    Monday- Friday, schedule as determined by the immediate supervisor.
    Between the hours of 8:00 a.m. to 6:00 p.m. to include occasional Saturdays as needed.